We can and do remote admin people to get their ports forwarded all the time, when our software is not able to do it automatically, but we greatly prefer to make the software work so that you can forward and un-forward ports at your leisure. I have filed a complaint with the BBB and will follow-up with my credit card company. It has been two weeks and two follow-up inquiries and no word from Tedie. I requested a refund and was informed by Allen that "Tedie" would respond when he he had a chance. Their website stated they offer a 100% guarantee. The support person (Allen) responded that the software merely automated what anyone could manually perform on their own. After my router was added the utility merely overwrote the changes I had previously made manually on the router. Basically they do not remote to your computer to manually resolve issues. My router was not supported therefore I had to run the utility with remote access to prepare the error log file. After paying they were initially responsive. They stated they would remote access and resolve the issue if their software failed. I was under the impression their software utility could make changes that either I could not make manually or was overlooking. I purchased the portforward utility software based on the information on their website.
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